28 Mar ID CAC Card Operator
Position Summary: The ID Card Operator provides military identification cards and Common Access Cards (CAC) issuance services using Defense Enrollment Eligibility Reporting System (DEERS) and Real Time Automated Personnel Identification System (RAPIDS) based on verification of customer eligibility at select Army facilities in accordance with all DoD and Army policies, directives and regulations.
Scope: Works as a member of a team. No budgetary responsibilities.
Essential Functions of the Position:
- Account for, control, verify, and issue military identification cards and CACs for Active Duty military, National Guard and Reserve members, military retirees, family members/dependents, and other eligible recipients.
- Register, process and maintain DEERS information as part of a Verifying Official’s responsibilities.
- Perform all ID card and CAC issuance related tasks to include review, research and verification of source documents, verifying eligibility, and discussing entitlements.
- Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers as well as Government ID cards (DA Form 1602) to eligible Government employees.
- Perform operator level maintenance on RAPIDS System in order to maintain proper operation.
- Performs routine maintenance on computers and printers, e.g. change ribbons, add toner and developer, clean printers, etc.
- Prepares, revises and prints correspondence in the proper format under applicable regulations and guidelines.
- In addition to the duties above, individuals may be responsible for performing Site Security Manager functions which includes: User Administration, CAC Stock and Consumables; ordering management & accountability; Policy and procedure compliance. Completion of mandatory ID card and company reports.
- May perform other duties as assigned.
- Requires High School Diploma or GED, along with three years of administrative experience.
- Friendly personality and professional etiquette required. Customer-service focused mindset.
- Ability to work in a team environment.
- Excellent communication, organizational, and interpersonal skills required.
- US Citizenship is required. Must be able to pass a background investigation as required for access to the worksite. Must be able to maintain post access in order to access the worksite.
Additional Qualification (desirable, but not required):
- Familiarity with military lifestyle.
Physical Demands and Work Environment:
- Works in office areas.
- Sits, stands, bends, lifts, and moves intermittently during working hours.
- Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Work Location: Various, to include: Fort Wainwright, Alaska; Anniston Army Depot, Redstone Arsenal, and Fort Rucker, Alabama; Fort Huachuca, Arizona; Fort Carson, Colorado; Miami, Florida; Hawaii; Fort Harrison, Indiana; Natick Labs, Massachusetts; Detroit Arsenal, Michigan; Picatinny Arsenal, New Jersey; USMA West Point, Fort Hamilton, Fort Drum, and Fort Sill, New York; Letterkenny Army Depot, Tobyhanna Army Depot, and Carlisle Barracks, Pennsylvania; Fort Jackson, South Carolina; Tooele Army Depot, Utah; and, Joint Base Lewis McChord, Washington.
Travel: None anticipated.